Our Promises to You

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Italian wine can be somewhat intimidating, especially if you are new to the drink and don’t really have an idea of which wines you favour and which ones you wish to explore a little further. As such, being able to use a website that provides you with as much information as you need to make your decisions can make all of the difference between selecting a bottle that you will love or ending up with something that just goes into storage, never to be touched again.

This is why we go to such great lengths to give you as much information as we possibly can about the various wines that are on offer in our online store. Each wine will have details regarding its producer and year of production. Furthermore our blog aims to provide visitors with a little more detail on some of the more important Italian wines and the history behind them.

All of these has helped to set us apart as the foremost Italian wine seller and we aim to maintain that reputation by following these promises.

Promise 1 – We Want to Provide a Great Experience

A website about Italian wine should do so much more than simply provide a place for you to buy a bottle. It should also take the time to tell you a little about the vintage and why it is offered on the website in the first place.

Furthermore the site should also never be a chore to use. This means that we place special effort into making the website as user-friendly as possible by offering users the option of searching for wines by type in addition to a range of filtering options to help them make their choice.

Our delivery team also work to ensure that the wine you order reaches you as quickly as possible. We know the pain of wanting to try a bottle of wine but not being able to get our hands on it, so we want to ensure that our customers don’t experience the same issues. Our payment options are varied and simple to use and our delivery service is second to none.

Promise 2 – We Will Use Our Experience to Guide You

Experience goes a long way when it comes to selecting a truly great wine. Without experience a person can end up drinking something that simply doesn’t live up to the standards of a truly great wine, which in turn can ruin their experience with the drink.

This is why our website is operated by people who love wine. Our team has dedicated hours towards ensuring that all of the selections on the site are drinks that we would personally drink ourselves. If it is not good enough for us then it is certainly not good enough for our customers.

The experience of our team also ensures that we can unearth a few hidden gems and expose even the most practiced connoisseur to drinks that they have yet to experience. A little bit of knowledge can help you make a selection. A lot of knowledge can ensure every available choice can be the right choice.

Promise 3 – We Want to Inform As Much As Provide

While the primary purpose of our online store is to make as many quality Italian wines available to as many people as possible, we believe that a wine can only truly be appreciated if the drinker has some knowledge of what it is and where it has come from.

The great Italian wines are intrinsically linked with the areas and the families that have produced them, which is why we believe it is so important to provide information about the origins of every wine offered in our store.

Links to relevant winemaker’s websites are provided for every vintage that we are able and each will also have a small blurb of information to ensure you stay well-informed. Our blog also aims to explore a few important issues in further depth and makes a great read for anybody who enjoys learning about the drinks they love so much.

Promise 4 – We Want The World to Know About Great Italian Wine

For many years Italian wine was a secret only known by the Italian people. While some varieties claimed a level of international recognition, it is only with the advent of the digital age that people from international territories have been able to properly explore the wines and traditions that Italians hold so dear.

Italian wines are becoming increasingly popular in countries outside of their native land and we aim to help propagate this increasing popularity by offering as many great varieties to our international customers as we can.

By doing so we aim to increase the scope of the Italian winemaking industry and ensure that as many people as possible get to enjoy the great drinks that the country is so well-known for.

Promise 5 – Your Satisfaction is our Priority

We place a great amount of care and detail into the operation and running of our online store and we aim to ensure each and every customer we have has a great experience. Unfortunately there are occasions where we do not quite reach the high standards that we set for ourselves.

If this is the case with your order we want to hear about it. We will endeavour to solve any issues our customers may have in a timely and professional manner, ensuring that you get what you want while we learn from the experience and continue to develop.

Without our customers we cannot do what we love to do. Because of this we place a great amount of importance in what our customers have to say. Please do tell us, as every piece of feedback is appreciated. From issues with the service that you have received right through to any positive feedback that you may have, we want to hear all of it and we want to use the information to continue providing a high quality and ever-improving service.

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